Elan Security, though a small sized company, is stringent on quality.
Tested reporting, feed back and review processes are put in place.
- Our commitment to provide service efficiently and as per requirements to the best level possible.
- Quality of staff being provided for your sites
- Efficient reporting procedures to clients
- Continuous investment in staff training as per job/industry requirements
- Management available on call allowing for clients to communicate with operators rather than staff
- Our EEO approach to hiring staff
- In house staff training capabilities
In the reporting procedures, notable Key performance indictors (KPI) currently used are as follows:
- Average time – call being received to staff reported onsite
- Average time – Incident occurring and reporting
- No of times – Employee Time Sheet needs correction per quarter
- No of times – Invoices required correction per quarter
- Staff/Personnel turnover – half yearly report
- Average time – Recruiting an employee once job advertised
- No of times – Client complains received
- Average time – Client query response
